Shipping Policy

Order Processing Time:

All orders will be processed and packaged within 1-3 business days after payment is received.

Shipping Method:

We use trusted logistics partners for shipping, including courier services and postal services.

Customers can choose standard shipping or expedited shipping options as needed.

Shipping Time:

Shipping time varies depending on the destination and selected shipping method. Most orders are delivered within 3-7 business days after shipment.

Customers can track the delivery status of their order through the provided tracking number.

International Shipping:

We support international shipping, but shipping time and costs may vary depending on the destination country and region.

International customers are responsible for any customs duties or import taxes that may be incurred.

Packaging Protection:

We will ensure that the instrument is properly packaged and protected during transportation to minimize the risk of damage during transportation.

Contact Information:

If you have any questions about the shipping status of your order, please feel free to contact our customer service team. We will be happy to provide you with help and support.

Refund Policy

Refund Eligibility:

Customers are entitled to a refund or exchange within 30 days of receiving the instrument.

In order to be eligible for a refund, the instrument must be unused, in good condition, and in its original packaging.

Refund Processing:

Refunds will be processed based on the customer's payment method. Typically, refunds will be made within 5-10 business days of receiving and inspecting the returned instrument.

Return Shipping Costs:

The customer is responsible for the return shipping costs incurred for an exchange or refund unless the product is defective or damaged in shipping.

Privacy Policy

Information Collection:

We collect personal information including, but not limited to, name, address, contact information and payment information for order processing and customer service purposes only.

Use of Information:

We will not sell, exchange or rent your personal information to third parties unless disclosure is necessary to fulfill an order or required by law.

Data Security:

We take reasonable technical and organizational measures to protect the security and confidentiality of customer information. All payment information is transmitted over a secure encrypted channel.

Cookie Use:

Our website may use cookie technology to optimize user experience and analyze website traffic. Users can refuse to accept cookies through browser settings.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend that users carefully read their privacy policies before visiting these websites.